xFile Framework We are here to help!

Submit your technical support cases at customersupport@snellgroup.com

or call us on +44 (0)118 921 4214
(09:00 - 17:00 GMT weekdays)

Our support team looks forward to responding to your questions. 

See xFile framework release notes. 

We are constantly developing and improving our software platform. All of our customers receive software updates for free as part of their maintenance package. Download xFile framework release notes for details of bug fixes, changes, known issues and new features.

Here you can also which is the latest version of the software. 

See Release notes

Explore frequently asked questions.

You can find answers to our most frequently asked questions for the xFile framework and related products. If you cannot find an answer to your query please raise a support case and our support team will be with you shortly.

Explore FAQs

Download our support documentation.

Whether you are getting started with xFile products or simply want to learn more about our software technical specifications and how-to documents, have a look at the support documentation page. 

Go to Support Documentation

Learn more about our licensing model.

Here at SAM, we are all about flexible deployment. We have a scalable licensing model which allows you to deploy xFile services in a simple and convinient fashion.  

Learn more about our Licensing model

Download product-related collateral.

We aim to provide our customers and partners with accurate and up-to-date materials about our products. 

Have a look at our Product Collateral

Integrate xFile framework in your bigger system. 

Our framework benefits from a Service Orientated Architecture (SOA) which has been engineered to support a range of deployments. SAM has chosen to support FIMS as we believe doing so will promote interoperability and reusability of services, which will ultimately benefit everyone.

Read more about this at Developers section

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